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Ettinger Consulting was founded because we learned the behind-the-scenes frustrations of managing a law office.  Many Actionstep consultants know Actionstep but they don’t know how to develop an effective process.  We are trained in lean and business management to help you define or refine your current process, and THEN we customize Actionstep to support that process.  Our goal is standardization, so every client gets the same amazing customer service no matter what type of legal service they require or who in your firm is helping them.

We have worked in Elder Care Law Firms for many years and learned the ins and outs of a successful and NON-successful firm.  We know what makes a firm work and what makes it fail.  Because we worked in the back-end of the law firm, we know how to help you BE successful.

We knew there had to be a better and more efficient way to run a firm.  What we discovered is many attorneys are fantastic attorneys, but they were never taught how to run a business.  That’s where we come in.  We know the business aspect AND how that integrates into a legal setting.

Actionstep Customizations

We help you customize your Actionstep Workflows to support your internal process through steps, document automation/generation, tasks, calendaring and reporting.

Virtual Assistant

Are you running out of time to make those appointment confirmation calls and sending letters or emails?  Your desk keeps piling up and your stress level goes up with with it!  Let us help!  >>> read more

Business Consulting

We can help you find the blind spots in your processes and business practices to streamline them creating less stress, standardization and increased revenue.

Document Automation

Actionstep’s document automation features pull live data from your legal matters and insert it into pre-configured documents or email templates at the click of a button.  Avoid re-entering the same data and save potentially hundreds of hours per year.

Lean Management

We help you do more with less.  Before you ever hire someone, call us!  We can show you how to free up Attorney and team member time allowing for a higher capacity workload for everything without creating more work!


We will train your firm in Actionstep, processes, business management, reporting and anything else that will ensure your firm is streamlined and successful.


Hello. Meet the team.
Beth Ettinger

Beth Ettinger

Meet Beth, or as our client’s call her, “our hero”. Beth has over two decades experience in lean/process implementation, programming, management training and business development.  Beth has also worked in an Elder Care law firm for many years while functioning as their Drafting Coordinator and Director of Operations.

John Rehbein

John Rehbein

John has over a decade experience in coding, programming, graphic design and business management.  John, too, has worked in an Elder Care law firm for several years in client development and serving as their client educational director.

Melissa Finnicum

Melissa Finnicum

Melissa is your first point of contact to our office and has many years of experience in customer relations, office management and just simply…keeping everyone happy.  She’s our rockstar.  Melissa has worked in a law firm for several years and knows not only the consulting side, but the legal side as well.